Integration overview
About
Hopperis the #1 most downloaded travel app in 2021 & 2022 and is the 3rd largest OTA in the US. It has over 80 million captive users and is adding 2.8M+ users per month. Having raised an additional $96M (totaling $740M) in a recent fundraising round from their B2B partner Capital one, Hopper is determined to challenge the status quo and build a world-class, customer centric travel app. Through partnerships with companies like Capital One, Hopper gets access to 40M additional users which drive incremental bookings for supply partners.
Hopper Homes launched successfully in Jan 2022 and is growing at a rapid pace with the goal of bringing additional closed user groups besides fintech and super app benefits to VR PMCs. Hosts that join Hopper now will have access to early benefits, especially if they are in the Hopper top markets.
Minimum requirements to connect
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Minimum number of properties: 1
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Location: Hopper accepts properties located in countries with the following currencies: USD, AUD, CAD, EUR or GBP
Integration model
| Sync type | PULL |
| Static data sync | Static data is pulled by Hopper upon change (Rentals United sends live notifications to Hopper) |
| Availability, Rates & Inventory sync | ARI is pulled by Hopper upon change (Rentals United sends live notifications to Hopper) |
| Instant bookings | Yes |
| Booking requests | No |
| Quote requests | Yes (price & availability) |
| Reservation sync | Hopper pushes reservations to Rentals United |
| Reservation modifications |
Reservation modifications via Rentals United are not synchronised with Hopper. Guests and hosts cannot modify the reservations via Hopper. Modifications should be agreed outside the channel directly between the host and guest. If requested by the host, Hopper can facilitate upcharging the guest. |
| Reservation cancellations |
If the property manager wants to cancel the booking, they need to reach directly to Hopper or to cancel the reservation from the Hopper Host Portal, see here. Guest can cancel the reservation. In this case Hopper cancels this reservation in Rentals United, too. |
| Cancellation penalties | No |
Additional info
| Accepted locations | Hopper accepts properties located in countries with the following currencies: USD, AUD, CAD, EUR or GBP |
| Target guests | Millennials and Gen Z, groups of 2-4 travellers |
| Origin of the guests |
Singles and couples, female millennials aged 25-35; in general most of the guests are younger than 40 years old |
| Long stays (more than 30 days) | Yes |
| Channel website | www.hopper.com |
Inventory type
| Pick & Choose | Hopper accepts all properties that meet the requirements |
| Multi-units | Hopper accepts multi-units and lists them as one listing. Guest can book only one multi-unit at once. |
Channel performance
| Top location | Miami, Miami Beach, Orlando, Kissimmee, Four Corners Fl, Las Vegas, New York City, Los Angeles, San Diego, Atlanta, Myrtle Beach, Gatlinburg, Chicago, Honolulu, Houston, Nashville, Destin, Panama City Beach, St. Petersburg, Fort Lauderdale, Tampa |
| Top inventory type | Urban and beach destinations, 1-3 bedrooms |
| Top performance season | Not available yet |
| Key amenities |
Kitchen Wifi Heating Washer Hair Dryer HDTV Smoke Alarm Air Conditioning Carbon Monoxide Alarm Secure Entry |
| Best practices |
Listings in high-demand locations Optimised daily rates (high prices do not result in high conversion) Properties with 2-3 bedrooms Offer last-minute discounts Flexible cancellation policies Low minimum stay Optimised content Hopper Account Management team can chat with the host on how to improve performance |
Charges & Payments
| Charging party |
Hopper charges the guest |
| Credit card details |
Payouts are made via VCC or ACH (see here.) VCC: A Hopper credit card is sent to your channel manager for each reservation. The VCC is open to be charged from the moment the booking is made until 1 month after check-out. ACH: Hopper sends the payment directly to your bank that has been added in Hopper on the day after check-in. Payment will reach your bank in the following 1-3 business days. |
Commission
| Commission | 14% |
| Commission charging | Hopper charges the commission on the total booking excluding taxes |
| Commission application |
Hopper offers two models: Net rate: Hopper asks the host for a 5-10% discount on the nightly rate, applies a dynamic mark-up and charge the guest in the form of a Hopper Service Fee Sell rate: Hopper applies a 14% standard commission on each booking (no additional guest mark-up/service fee) |
Contract & Onboarding
| Average onboarding time | Average onboarding time is 4 days once the contract is signed. Up to 14 days including all steps prior to signing agreement. |
Contact & Support
| Support email for property managers |
Partner Support (assistance with accounts): hosts@hopper.com |
| Response time | 24 hours |